THE EFFECTS OF STRUCTURAL CAPITAL ON ORGANISATIONAL EFFICIENCY

F. O. Edeh, Yeo Sook Fern, A. Nawaz
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引用次数: 1

Abstract

Policymakers and practitioners in telecommunication industry are not fully aware of the positive significance of structural capital to the enhancement of their operational and workers efficiency. The aim of this study therefore is to examine the effects of structural capital on organisational efficiency of ICT companies in the Sub-Saharan Africa using the knowledge-based view as theoretical underpinning. Cross-sectional research design was employed while the simple random sampling was used to select five ICT firms. Accessible population of two hundred and fifty participants was drawn from sample frame of five telecommunication firms. Sample size of one hundred and fifty-two was determined from accessible population. Hypotheses were analysed with multiple linear regression techniques with the aid of IBM SPSS. Study found that structural capital has significant positive effects on the organisational efficiency of ICT companies. The study concludes that structural capital measured in terms of process capital, innovation capital and customer capital enhance the organisational efficiency of ICT companies in Sub-Saharan Africa.
结构资本对组织效率的影响
电信行业的决策者和从业者并未充分认识到结构性资本对提高其运营效率和员工效率的积极意义。因此,本研究的目的是使用基于知识的观点作为理论基础来检验结构资本对撒哈拉以南非洲ICT公司组织效率的影响。采用横断面研究设计,采用简单随机抽样方法选取5家信息通信技术企业。从五家电信公司的样本框架中抽取了250名参与者。样本量为152人,从可及人群中确定。利用IBM SPSS软件对假设进行多元线性回归分析。研究发现,结构资本对信息通信技术公司的组织效率有显著的正向影响。研究得出结论,以流程资本、创新资本和客户资本衡量的结构性资本提高了撒哈拉以南非洲ICT公司的组织效率。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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