Key performance measurement capabilities for managing distributed teams

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2022-12-18 DOI:10.1080/14783363.2022.2155512

P. Ferreira, E. Pinheiro de Lima, Sergio Eduardo Gouvea da Costa, N. Monteiro, Andreia de Castro e Silva

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引用次数: 0

Abstract

Distributed teams are a reality for several companies nowadays, many authors covered their benefits and problems, and the rate of adoption of such team's structure by companies is growing fast. Since these teams are more present in companies, a performance measurement system must get adapted to fulfill the gap of not having a vast theory about the subject. To fill that gap, this paper brings results from previous steps in the research (Systematic Literature Review and Qualitative analysis of the data). It presents to a group of experts to reach a consensus on which capabilities are essential to managing/developing distributed teams’ performance. The experts were exposed to the information following a Delphi Panel format and provided output that reached consensus and refined the list. The experts indicated that a group of six capabilities (engagement, development of a culture of performance measurement, organizational learning, alignment between planning and execution, accurate information and consistency) are essential to have their performance measurement system working correctly and reaching all functions. The work also identified the success factors for virtual teams, providing directions for the adoption and the monitoring of this kind of team that gained importance during the COVID-19 pandemic.

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用于管理分布式团队的关键性能度量功能

如今，分布式团队已经成为许多公司的现实，许多作者讨论了分布式团队的好处和问题，并且公司采用这种团队结构的速度正在快速增长。由于这些团队更多地出现在公司中，因此必须调整绩效衡量系统，以填补没有关于该主题的大量理论的空白。为了填补这一空白，本文带来了之前研究步骤的结果(系统文献综述和数据的定性分析)。它呈现给一组专家，让他们就哪些能力是管理/开发分布式团队绩效所必需的达成共识。专家们按照德尔菲小组的形式接触到信息，并提供了达成共识和改进清单的输出。专家们指出，一组六项能力(参与、发展绩效衡量文化、组织学习、规划和执行之间的一致性、准确的信息和一致性)是使其绩效衡量系统正确工作和实现所有职能的必要条件。这项工作还确定了虚拟团队的成功因素，为采用和监测这种在COVID-19大流行期间变得重要的团队提供了方向。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.