Patient Satisfaction At Tertiary Care Hospitals In Kashmir: A Study From The Lala Ded Hospital Kashmir India

Abstract

A brief study of patient and attendant satisfaction was done at the Lal Ded Hospital Srinagar. This biggest (500 bedded) maternity hospital of the valley is associated with Government Medical College Srinagar. This questionnaire was given to each admitted patient/ attendant randomly in various sections of the hospital and comments noted. After thorough analysis the aggregate score of the questionnaire regarding patient satisfaction was; 72% patients considered the services at Lal Ded Hospital as good while as 8.3% average and 19.7% were poorly satisfied or not satisfied with the hospital services. The study gives us some insight into the services available and suggestions for further improvement in the medicare.