Application of Queueing Network Models to Optimization of Resource Allocation within Libraries

Abstract

The activities within a library are combined with the library's floor plan to develop a representation of the library as a network of queues. This model can be used to predict average patron processing times and costs, as well as potential processing bottlenecks, as they are affected by demand characteristics and floor plan variations. Application of the model to an actual library is illustrated. Finally, an approach to optimal allocation of library resources within a queueing network framework is discussed.