Influence of knowledge management on increasing service innovation at Dental Hospital Hasanuddin University 2020

Abstract

Objective: The aim of analyze and improve the service innovation at Hasanuddin University Dental and Oral Hospital through the use of the knowledge management system. Material and Methods: The instrument used in data collection was a questionnaire. There are two variables in this study, namely the independent variable is knowledge generation, knowledge storage, knowledge diffusion, knowledge application and the dependent variable is service innovation. Results: An effect knowledge generation on increasing service innovation (p = 0.000) with an R coefficient value square of 0.392, there was an effect of knowledge storage on increasing service innovation. (p = 0.000) with an R coefficient value square of 0.285 there is an effect of knowledge diffusion on increasing service innovation (p = 0.000) with an R coefficient value of 0.374, and there is an effect of knowledge application on increasing service innovation (p=0.000) with an R coefficient value. amounting to 0.176. It is recommended that the hospital management pay attention to and optimize the knowledge application at the Hasanuddin University Dental and Oral Hospital. Conclusion: This study is that there is an effect of knowledge generation, knowledge storage, knowledge diffusion, and knowledge application on improving service innovation at Dental Hospital Hasanuddin University.