The Information Assessment Method: Over 15 years of research evaluating the value of health information

Abstract

Introduction: Literature searches are the most important value-added service our library provides. Quantifiable data is regularly gathered for each literature search performed, but measurable outcomerelated feedback from patrons is harder to obtain. After consulting the literature and seeking input from colleagues, we devised an easy to implement procedure that has enhanced our data collection activities, capturing the value and impact of library services. Description: Two weeks after literature search results are delivered, patrons receive an automated email inviting them to complete a brief, anonymous survey on the timeliness, relevance, and intended use of their research results. Patrons can also provide additional comments and suggestions. The email mentions the search topic as a memory prompt but is otherwise generic. We decided on a two-week delay between sending the results and the survey email; enough time to review results yet not so long as to hamper recall. We review responses monthly, and incorporate the data into our annual reports. Outcomes: Response rates since implementation in 2014 have averaged 59%. We receive positive comments about our services, useful information regarding how people discover our libraries, and reasons people request literature to support direct patient care, program planning, professional development and clinical research. Discussion: The automated feedback procedure is now an important part of our regular workflow. Information collected using the survey has provided us with rich data to inform strategic planning and advocacy endeavors, and it demonstrates the value and impact of the library from the perspective of clinicians, managers and administrators.