Patient Satisfaction with the Supportive Services in Gulhane Military Medical Faculty Training Hospital

Abstract

The purpose of this study is to determine the satisfaction level with the supportive services among patients in Gulhane Military Medical Faculty (GMMF) Training Hospital. The study population consisted of GMMF Training Hospital outpatients and inpatients. The "Patients Satisfaction Questionnaire" by Ministry of Health of the Republic of Turkey was used to gather data. Survey was completed with 587 outpatients and 218 inpatients, total 805 patients. The average level of general satisfaction of the patients in the study with regard to supportive services at hospital is 3.54±0.75. It was observed that the highest satisfaction rates in supportive services were obtained among outpatients in following criteria; "general appearance of polyclinics (cleaning, order and arrangement). They were “general appearance of the clinic (cleaning, order and arrangement)”, “cleaning of the room” and “security measures at entrances in terms of safety of the patient and the hospital" among inpatients. The least satisfactory services for outpatients were “noise level at polyclinics area" and "car park services" and for inpatients they were "hair dressing services at clinics” and “postal services". Statistically significant difference was obtained between the satisfaction levels from supportive services depending on the gender of the inpatients, ages and educational statuses of the outpatients. It was observed that improvement is required in especially “car park services”, “noise level at the polyclinics area”, “hair dressing services at clinics” and “postal services” that cause dissatisfaction or lower the satisfaction level at GMMF Training Hospital.