{"title":"A methodical approach to establishing a process management infrastructure in an organization","authors":"V. Nanda, S. Lemire","doi":"10.1109/STEP.1997.615476","DOIUrl":null,"url":null,"abstract":"This paper describes a practical, methodical and substantive approach to setting up the essentials of a process management infrastructure in an organization. The paper discusses the key elements of a process management infrastructure, as being implemented in an ongoing process improvement program at Ericsson. The catalysts for this improvement effort were: management need, customer demand, process capability assessments and competitive pressure.","PeriodicalId":68622,"journal":{"name":"软件","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"1997-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"软件","FirstCategoryId":"1093","ListUrlMain":"https://doi.org/10.1109/STEP.1997.615476","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
This paper describes a practical, methodical and substantive approach to setting up the essentials of a process management infrastructure in an organization. The paper discusses the key elements of a process management infrastructure, as being implemented in an ongoing process improvement program at Ericsson. The catalysts for this improvement effort were: management need, customer demand, process capability assessments and competitive pressure.