Multi-agent control model for IT services on digital enterprise

Abstract

The article presents the problems of integrating IT services into the countour of management of digital economy objects. The problem of the metrization of the space for making managerial decisions about the efficiency of digital enterprise is described. The classification of IT service management metrics is described when forming an integrated indicator of management effectiveness. The article describes the definition of a multi-agent model for the management of the ICT infrastructure of a digital enterprise, the role of information agents in which the stakeholders perform with the use of appropriate IT services.