Covid-19 Challenges and What Augmented Reality Offers in Solution

Abstract

Aim: The aim of this study is to reveal what kinds of technologies, tools and working methods are needed to solve the problems while the impact of the coronavirus is hurting people and businesses and to reveal the benefits and importance of the use of the augmented reality technology in overcoming COVID-19 challenges. Methods: In this study, a survey consisting of structured questions prepared by GlobalWebIndex, which includes user expectations and problems in the use of internet, social media, mobile devices and ecommerce, was used. Results: While the impact of the coronavirus harms people and businesses, it is obvious that just new emerging technologies can be used to solve this problem. It is clear that there is a need for newly developed tools and working methods to overcome such challenges. Restrictions imposed by Governments have led to an increase in the use of digital technologies such as online shopping, digital and contactless payments, remote work, online education, telehealth and entertainment. The ability of societies to support these activities may vary largely due to the availability of "digitally available" infrastructure and services. In this way, societies with developed infrastructure are less affected by the effects of the pandemic and can ensure business continuity, and societies with insufficient information system infrastructure experience deep gaps in the continuation of social activities. Conclusion: Obviously, new or improved tools and ways of working are needed to help tackle these challenges. The emerging new technologies have created augmented reality technology by adding layers of digital information such as sound, video and graphics on the appearance of the physical world by affecting the changing living conditions. One of the solutions that can help reduce the social and commercial impact of the pandemic and support business continuity is Augmented Reality (AR), which is defined as a remote assistance area.