IS SOCIAL SUPPORT MODERATES BETWEEN WORKLOAD AND EMOTIONAL EXHAUSTION?

Abstract

The central theme of the study is to investigate influence of workload on burnout dimensions, especially emotional exhaustion, and explores the moderating effect of social support. Data has collected through the Cross-sectional method over questionnaire in Khyber Pakhtunkhwa, Pakistan. The overall level of emotional exhaustion among employees is high as compared to other professions. Both, the job demands and resources were associated with burnout, especially workload has main predictor of emotional exhaustion. It further suggests that exhaustion of the employees has been minimized by making reasonable demands in working environment. Also, from findings, social support influence workload and emotional exhaustion, where it concludes that resources increase level of emotional exhaustion and demands are decreased. Future research is needed to deal with the substantive problems and methodological limitations of the present study.