THE MEDIATING ROLE OF CONFLICT MANAGEMENT STYLES ON THE RELATIONSHIP BETWEEN JOB CHARACTERISTICS AND EMPLOYEE PERFORMANCE

IF 0.7 Q4 BUSINESS

International Journal of Business and Society Pub Date : 2023-08-14 DOI:10.33736/ijbs.5965.2023

Nurul Lailatul, Husna Binti, Mohammad Mubarrak Mohd Yusof, Abdul Halim Bin, A. Majid, Siti Norasyikin Binti, Abdul Hamid

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引用次数: 0

Abstract

The COVID-19 virus leading to the pandemic has highly impacted many sectors, including the business sector. The pandemic and all forms of movement control orders by the authorities affecting low employee performance affect the Malaysian economy significantly. Therefore, this study examines the possible factors leading to high employee performance within SMEs. They are critical to work future, not only for creating jobs and developing the economy but also for driving market competition and innovation. The study’s respondents consist of employees in the SME sector. This study employs a quantitative method. A set of questionnaires was distributed to 287 respondents. This study used AMOS’s Structural Equation Modelling (SEM) to analyse the data. The study’s findings indicate that job characteristics and conflict management styles are significantly associated with employee performance. Moreover, conflict management styles mediate the relationship between job characteristics and employee performance. In this study, employee performance is essential to every organisation and helps increase productivity and improve customer service quality.

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冲突管理风格对工作特征与员工绩效关系的中介作用

新冠肺炎疫情对包括工商界在内的许多行业造成了严重影响。大流行病和当局影响低员工绩效的各种形式的行动管制令严重影响马来西亚经济。因此，本研究探讨了导致中小企业员工高绩效的可能因素。他们不仅对创造就业和发展经济至关重要，而且对推动市场竞争和创新至关重要。该研究的受访者包括中小企业部门的员工。本研究采用定量方法。我们向287名受访者发放了一套问卷。本研究使用AMOS的结构方程模型(SEM)对数据进行分析。研究结果表明，工作特征和冲突管理方式与员工绩效显著相关。此外，冲突管理风格在工作特征与员工绩效的关系中起中介作用。在这项研究中，员工绩效对每个组织都至关重要，有助于提高生产力和提高客户服务质量。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business and Society BUSINESS-

CiteScore

1.80

自引率

10.00%

发文量

期刊介绍： International Journal of Business and Society (IJBS) is an international scholarly journal devoted in publishing high-quality papers using multidisciplinary approaches with a strong emphasis on business, economics and finance. It is a triannual journal published in April, August and December and all articles submitted are in English. Our uniqueness focus on the impact of ever-changing world towards the society based on our niche area of research. IJBS follows a double-blind peer-review process, whereby authors do not know reviewers and vice versa. The journal intends to serve as an outlet with strong theoretical and empirical research and the papers submitted to IJBS should not have been published or be under consideration for publication elsewhere.