How to Avoid Customer Churn in Health Insurance/Plans? A Machine Learn Approach

Abstract

In a Health Plan, beneficiaries can cancel their contracts at any given time. For that reason, Health Insurance/Plan Providers (HIP) need to avoid optional contract cancellations to keep their financial operations stable. This work's main purpose is to develop an approach to predict the optional contract cancellation in a Private HIP and help them to prevent those cancelations.