A new approach to automating services

IF 4 4区 管理学 Q2 BUSINESS
Mary C Lacity, L. Willcocks
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引用次数: 158

Abstract

While many white collar workers may feel threatened by service automation, companies that thoughtfully automate services are finding that the worries are overblown. By pairing humans and robots, companies can deliver better services for less, and jobs can become more interesting.
自动化服务的新方法
虽然许多白领员工可能会感到服务自动化的威胁,但那些深思熟虑地将服务自动化的公司发现,这种担忧被夸大了。通过将人类和机器人结合起来,公司可以用更少的钱提供更好的服务,工作也会变得更有趣。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
3.30
自引率
2.40%
发文量
0
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