Feasibility of performance measurement system for supply chain: a process‐based approach and measures

Abstract

Nowadays more than ever, supply chain management has gained a tremendous amount of attention from both the academic and practitioner communities. It provides a revolutionary management philosophy to cope with the increasing business competition and economy globalization. However, there exist many puzzles, especially in structure mapping and analysis, and performance measurement. The objective of this paper is to propose a process‐based approach to mapping and analyzing the practically complex supply chain network. Via this approach, a process‐based performance measurement system is proposed, in which a method called performance of activity is used to identify the performance measures and metrics.