Peer-spectives: student employee and student user views of a library peer greeter service

Q3 Social Sciences

Public Services Quarterly Pub Date : 2022-04-03 DOI:10.1080/15228959.2021.1943104

L. Wood, Stephanie Alexander, Andrew R Carlos

引用次数: 1

Abstract

Abstract The purpose of this study is to investigate the impact of implementing a peer greeter service point on increasing library use and decreasing library anxiety at a busy academic library. Researchers analyzed service point interaction data and conducted focus groups with both library student employees and students from the general student population in order to understand the impact of the peer greeter service point.

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对等视图:图书馆对等迎宾服务的学生雇员和学生用户视图

摘要本研究旨在探讨在繁忙的学术图书馆实施同伴问候服务点对提高图书馆使用率和减少图书馆焦虑的影响。研究人员分析了服务点互动数据，并对图书馆学生员工和普通学生群体进行了焦点小组讨论，以了解同伴问候服务点的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Public Services Quarterly Social Sciences-Library and Information Sciences

CiteScore

0.90

自引率

0.00%

发文量

期刊介绍： Public Services Quarterly covers a broad spectrum of public service issues in academic libraries, presenting practical strategies for implementing new initiatives and research-based insights into effective practices. The journal publishes research-based and theoretical articles as well as case studies that advance the understanding of public services, including reference and research assistance, information literacy instruction, access and delivery services, and other services to patrons. Articles may examine creative ways to use technology to assist students and faculty. Practice-based articles should be thoroughly grounded in the literature and should situate the work done in one library into the larger context of the situation.