DEMAND FOR EMPLOYEES’ DIGITAL SKILLS IN THE CONTEXT OF BANKING 4.0

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2022-06-01 DOI:10.15240/tul/001/2022-2-003

Anastasiia Mazurchenko, M. Zelenka, K. Maršíková

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引用次数: 3

Abstract

Digitalisation and technical development in the financial service sector have aimed to secure, increase the quality, and satisfy the interests of both customers and financial institutions in the current turbulent era. Together with this situation, there is a need to develop digital employees’ competencies in the financial sector. This paper aims to analyse the topical issue of digitalisation and demand for employees’ digital skills in connection with the COVID-19 pandemic situation based on global secondary data and primary data collected by the authors in the Czech Republic. The main research objective of the paper is to provide a theoretical framework for digitalisation and its drivers in the financial sector, introduce the phenomenon of Banking 4.0 concerning the required competencies, and identify gaps and barriers for faster and more effective development based on the literature review and selected primary and secondary and data analysis. Descriptive statistics and Spearman’s rank correlation coefficient have been used to fulfil this goal. A semi-structured in-depth interview with three human resources (HR) specialists of a selected Czech bank also has been conducted. The paper brings an overview of the latest research studies in the field of digital competencies in general and specifically in the financial sector. Although the primary data is limited in scope (i.e. ten middle-sized and large financial and insurance companies), it provides a unique view of the situation with digitalisation in financial institutions. It shows current developments, trends and barriers within the example of a bank case study. The paper is motivated by the current situation in the banking sector in connection with digitalisation. It aims to emphasise the growing influence of digital technologies on employees, managers and companies, and the importance of systematically implementing digital skills development approaches on the companies’ strategic level.

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银行业4.0背景下对员工数字技能的需求

金融服务业的数字化和技术发展旨在确保、提高质量，并在当前动荡的时代满足客户和金融机构的利益。在这种情况下，有必要培养金融部门数字员工的能力。本文旨在根据作者在捷克共和国收集的全球二手数据和主要数据，分析与COVID-19大流行形势相关的数字化主题问题和对员工数字技能的需求。本文的主要研究目标是为金融部门的数字化及其驱动因素提供一个理论框架，介绍银行4.0关于所需能力的现象，并根据文献综述和选定的一级和二级以及数据分析确定更快，更有效发展的差距和障碍。描述性统计和斯皮尔曼等级相关系数被用来实现这一目标。对选定的一家捷克银行的三名人力资源(HR)专家进行了半结构化的深入访谈。本文概述了数字能力领域的最新研究成果，特别是在金融部门。虽然原始数据的范围有限(即10家中型和大型金融和保险公司)，但它提供了金融机构数字化情况的独特视角。它以银行案例研究为例，展示了当前的发展、趋势和障碍。这篇论文的动机是银行业与数字化有关的现状。它旨在强调数字技术对员工、经理和公司日益增长的影响，以及在公司战略层面上系统地实施数字技能发展方法的重要性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.