Performance measurement: a review of airports

Abstract

This paper considers the past, present and future of airport performance measurement. The authors examine the changing nature of the performance measurement of airports. Airport performance measures are important for day to day business and operational management, regulatory bodies, Government and other stakeholders such as passengers and airlines. Measurement systems have been forced to develop in response to changing organisational contexts. With pressures for change coming from changing ownership patterns, an increased commercial focus, regulation, rapid passenger growth, increased concern for the natural environment and technical innovation, the experiences shared and lessons to be learnt highlighted in this paper will be of interest to both academics and practitioners.