Multidimensional public sector organizations' digital maturity model

Q1 Social Sciences

Administratie si Management Public Pub Date : 2021-11-29 DOI:10.24818/amp/2021.37-02

Tomasz Kafel, Angelika Wodecka-Hyjek, Rafał Kusa

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引用次数: 5

Abstract

The aim of this study is twofold. First, this study develops a model of an organization's digital maturity that is adjusted to public sector organization. Second, based on the proposed model, digital maturity of several types of public sector organizations is diagnosed. The proposed model includes six dimensions, namely, digitalization-focused management, openness to stakeholders' (partners') needs, digital competencies of employees, digitalization of processes, digital technologies, and e-innovativeness. This model was tested on a sample of 136 public sector organizations operating in Malopolska Region in Poland. The results indicate that, among the six dimensions of digital maturity, the use of digital technologies and digitalization-focused management scored the highest (equivalent to a high and moderate degree of digital maturity). Employees’ digital competencies also represent a moderate level of digital maturity (but still significantly lower). The remaining dimensions, namely, e-innovativeness, digitalization of processes, and openness to stakeholders’ needs, represent a low level of digital maturity. The results show that the examined types of public sector organizations differ in terms of digital maturity. The observed characteristics regarding digital maturity are sufficient to indicate the direction of future development for each type of organization. The proposed model can be used for the diagnosis of digital maturity on the level of a single organization as well.

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多维公共部门组织的数字化成熟度模型

这项研究的目的是双重的。首先，本研究开发了一个适用于公共部门组织的组织数字成熟度模型。其次，基于所提出的模型，对几种类型公共部门组织的数字化成熟度进行了诊断。该模型包括六个维度，即以数字化为中心的管理、对利益相关者(合作伙伴)需求的开放性、员工的数字化能力、流程的数字化、数字技术和电子创新。该模型在波兰马洛波斯卡地区136个公共部门组织的样本上进行了测试。结果表明，在数字成熟度的六个维度中，数字技术的使用和以数字化为中心的管理得分最高(相当于高和中等程度的数字成熟度)。员工的数字能力也代表了一个中等水平的数字成熟度(但仍然明显较低)。其余维度，即电子创新、流程数字化和对利益相关者需求的开放性，代表了低水平的数字化成熟度。结果表明，被调查的公共部门组织类型在数字成熟度方面存在差异。观察到的关于数字成熟度的特征足以指示每种类型的组织的未来发展方向。该模型也可用于单个组织层面的数字化成熟度诊断。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Administratie si Management Public Social Sciences-Sociology and Political Science

CiteScore

6.00

自引率

0.00%

发文量

期刊介绍： Is an international academic journal, published by The Bucharest University of Economic Studies, Faculty of Administration and Public Management and the International Centre for Public Management. Is an open access journal published in English, twice a year. Is double peer-reviewed. Includes articles prepared by scholars, researchers and practitioners. Is addressed to the teachers, researchers, Ph. D students, master students, undergraduate students, public managers, civil servants and to other categories of readers. The papers published in this journal: - Contain the research results of some researches and surveys developed by the authors. - Include new theoretical/practical and original approaches that were presented and analysed by the authors. - Offer solutions for the public managers problems. - Stimulate the know-how transfer from an institution to another, from a country to another in the areas of administration and public management. The paper proposed for evaluation can be sent throughout the year, preferably by the end of April or before the end of October. Main areas covered by the journal articles are: public management; public administration; public policy; public services; social economy; social environment; management of the nongovernmental organizations; human resources management in the public sector; decision making in public organizations; governance; communication in public sector; sociology; demografy; migration; globalization; other related domains.