The Role of Organizational Support and Problem Space Complexity on Organizational Performance - A Business Intelligence Perspective

IF 2.4 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE
S. Hung, Kuanchin Chen
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引用次数: 7

Abstract

Background : In today’s business environment, BI systems are frequently bundled together or built with a good connection to existing ERP systems. Businesses implementing BI alone may not receive its full benefit if the necessary support structure and a fit of it to its problem domain are not in place. Methods : In this study, we explored organizational support and problem space complexity in three models (base, direct-effect and moderation models) to study BI’s effect on organizational performance. Results : The moderation model explains the most variance of the dependent variable – organizational performance. Problem space complexity had both a direct effect on organizational performance and the relationship between BI implementation and this dependent variable. Organizational support along with its first-order factors did not have statistical significance on organizational performance. Conclusions : The resulting moderation model provides the best explanation of organizational performance among the three models tested. The confirmed effects of problem space complexity show that matching BI implementation to the complexity of the problem in hand drives business performance. Organizational support may not be consistently required throughout all stages of BI adoption. As the BI literature has shown, the effect of organizational support on BI implementation could very much be on individuals in areas of affective commitment, extra-role performance and end-user satisfaction. Our work provides the beginning empirical evidence that such effects on individuals may not always result in business performance.
组织支持和问题空间复杂性对组织绩效的影响——商业智能视角
背景:在当今的商业环境中,BI系统经常捆绑在一起,或者与现有的ERP系统建立良好的连接。如果必要的支持结构和问题域的匹配不到位,单独实现BI的业务可能无法获得其全部好处。方法:采用基础模型、直接效应模型和调节模型对组织支持和问题空间复杂性进行研究,研究商业智能对组织绩效的影响。结果:调节模型解释了组织绩效这一因变量的最大方差。问题空间复杂性对组织绩效和BI实施与这个因变量之间的关系都有直接影响。组织支持及其一阶因子对组织绩效无显著影响。结论:所得的调节模型在三个模型中最能解释组织绩效。问题空间复杂性的确定效应表明,将BI实现与手头问题的复杂性相匹配可以驱动业务绩效。在采用BI的所有阶段,组织支持可能并不总是需要的。正如BI文献所显示的那样,组织支持对BI实施的影响可能会在情感承诺、角色外表现和最终用户满意度方面对个人产生很大影响。我们的工作提供了初步的经验证据,表明这种对个人的影响可能并不总是导致企业绩效。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
4.10
自引率
33.30%
发文量
0
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