Improving Employee Performance and Public Service Delivery through Training and Development: Case of Civil Service of Federal Government of Somalia

Q4 Business, Management and Accounting

International Journal of Business and Management Science Pub Date : 2023-02-21 DOI:10.5539/ijbm.v18n2p145

Abdijabbar Ismail Nor

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引用次数: 1

Abstract

The study examined the relationship between training and development and employee performance and public service delivery. The main aim of the study was to determine the contribution of training and development to employee performance as well as the improvement of public service delivery. The study employed a Cross-sectional research design using a questionnaire to collect the data from a Sample of 97 respondents from trainees of Civil Servants of the federal government of Somalia who benefited from the training provided by the School of Management and Public Administration (SMPA) and Kenya School of Government (KSG). The study applied Structural equation modeling (PLS-SEM) to test the hypothesis through Smart-PLS (v.3.3.9). The study found training and development have a significant positive relationship with employee performance. The study examined the relationship between training and development and public service delivery and found the relationship between training and development and public service delivery is mediated by employee performance. The study recommended that the Federal Government of Somalia should allocate an adequate budget for training and development programs to improve employees’ knowledge and skills required to achieve institutional goals and to enhance better performance of the employees as well as the public service delivery.

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通过培训和发展改善雇员绩效和提供公共服务:索马里联邦政府公务员制度案例

该研究考察了培训和发展与员工绩效和公共服务提供之间的关系。这项研究的主要目的是确定培训和发展对员工绩效的贡献，以及改善公共服务的提供。该研究采用了横断面研究设计，使用问卷收集了索马里联邦政府公务员受训人员的97名受访者的样本数据，这些人受益于管理和公共行政学院(SMPA)和肯尼亚政府学院(KSG)提供的培训。本研究采用结构方程模型(PLS-SEM)，通过Smart-PLS (v.3.3.9)对假设进行检验。研究发现，培训和发展与员工绩效之间存在显著的正相关关系。研究考察了培训与发展与公共服务提供之间的关系，发现培训与发展与公共服务提供之间的关系受员工绩效的中介作用。该研究建议，索马里联邦政府应为培训和发展项目分配足够的预算，以提高员工的知识和技能，以实现机构目标，并提高员工的绩效和公共服务的提供。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business and Management Science Business, Management and Accounting-Business and International Management

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期刊介绍： The International Journal of Business and Management Science (IJBMS) (Print: ISSN 1837-6614; Online: 1985-692X) is a double-blind peer-reviewed semiannual journal. Generally the journal publishes the articles that expand knowledge on business and management issues. Business Complexity and Performance Management were the two of the top ten problems IJBMS cover pageof 20th century management. In the 21st century, overcoming such problems seem to be challenging to educators and practitioners. Do educators and practitioners agree on which management skills are required for success in the 21st century? These all issues call for substantial research to achieve a very modern sustainable business era of the global economy. IJBMS intends to focus on the business and management issues with the vision of sustainable competitiveness along with scientific evidences. The quantitative approach for analyzing a research problem is promoted by IJBMS.