Service Quality, Perceptions and Satisfaction of Pilgrim Tourists’: A Literature Review

Abstract

Domestic tourists are the major contributors of Indian Tourism in today cultural destination. Travel and Tourists for cultural purpose essential elements of our inhabitant’s individuals from all the ages, religious, and profits group supervise their time and cause for enlightening tourism. Quality of human capital should not neglect the Culture. Education institutions are offering opportunities for continuing education in tourism management which increase job opportunities for the tourists. The measurement of tourist's perception and identifying the gap becomes more important for tourism business. Delight, Pleasure, thrill, packing of bags, credit cards, shopping and spending are some of the factors considered as a privileged of “Five Star” activities by a mainstream of the domestic tourists in India. This study has the vital factor that has a straight influence on the insight, Service quality facilities, satisfaction, and their experience of Pilgrims and the importance of motivation to the tourist in the cultural heritage of our country. Based on the above, this conceptual review paper addresses the Pilgrimage tourism perception, service quality in India.