Perceptions of public health nursing consultations: tacit understanding of the importance of relationships

Anne Clancy, T. Svensson
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引用次数: 14

Abstract

Aim This study aims to describe and reflect upon how a sample of nurses, parents and young people experience consultations at local clinics and school health services. Central to the concept of health promotion is ensuring that focus is on the empowerment of clients through dialogue and participation. This study aims to explore public health nursing consultations with this in mind. Background Norwegian public health nurses are in contact with almost all families at the child health clinic. They meet children and young people at school health services and youth clinics; putting them in an important position to promote health and prevent illnesses. Methods Participant observations and in-depth interviews are the methods chosen. The data were analysed using qualitative content analysis. Findings The study shows that good relationships are not only sustained by pleasantness but also by honesty and directness, provided that the relationship is based on trust and sincerity. Continuity and trust in services seem paramount to the service users’ satisfaction. Service users were not always able to put the reason for their appreciation into words, just as the nurses had difficulty verbalising their strategies. Words often fall short when attempts are made to capture the essence of caring, trust and other life phenomena. Openness on agenda and focus on feedback from service users are important in order to ensure empowering services. Further studies should address the interconnectedness of the service and the subtleties of public health nursing consultations.
对公共卫生护理咨询的看法:对关系重要性的默契理解
目的:本研究旨在描述和反思护士、家长和年轻人在当地诊所和学校卫生服务机构进行咨询的情况。促进健康概念的核心是确保重点放在通过对话和参与赋予客户权力上。本研究旨在探讨公共卫生护理咨询与此铭记。挪威公共卫生护士在儿童保健诊所与几乎所有家庭保持联系。他们在学校保健服务处和青年诊所会见儿童和青年;把他们放在促进健康和预防疾病的重要位置。方法采用参与式观察法和深度访谈法。采用定性内容分析法对数据进行分析。研究表明,良好的关系不仅要靠愉快,还要靠诚实和直接,前提是这种关系是建立在信任和真诚的基础上的。对服务的连续性和信任似乎对服务用户的满意度至关重要。服务使用者并不总是能够用语言表达他们感激的原因,就像护士很难用语言表达他们的策略一样。当试图捕捉关怀、信任和其他生活现象的本质时,语言往往是不够的。议程的公开性和对服务用户反馈的关注对于确保授权服务非常重要。进一步的研究应解决服务的相互联系和公共卫生护理咨询的微妙之处。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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