Research on Integrated Multiple Functional Design of High-speed Rail Emergency Response Products Based on Passenger Safety

Abstract

Under the background that China’s passenger trains are developing towards high-speed, intelligence and comfort, the research on the product design of emergency system in railway carriages is of great significance to improving user experience as well as ensuring the safety and reliability of train operation. Through the user research of high-speed rails, this paper analyzes the level of user consciousness and the characteristics of user behavior in the "man-machine-environment" system, subdivides the needs of users, and lists the pain points through the user experience map, with the aim to propose a solution and explore the functions and experiences of integrated products. According to the use scenario of integrated products, a set of functional frameworks for optimizing products for key groups is proposed through functional classification, module composition and other integration patterns. Through the integrated design of multiple functions, it can respond to more emergencies and improve the emergency efficiency of the product. Therefore meet the emotional needs of the users, allowing users to take greater peace of mind in high-speed rail journey, to enhance the service experience.