{"title":"I'd like to complain about this software...","authors":"David M. Nichols","doi":"10.1145/967199.967213","DOIUrl":null,"url":null,"abstract":"Each one of these mini-incidents contains a small but useful piece of information information that is almost always lost. Most user problems don't generate any sort of report that is passed back to the developers; they are short-lived episodes that are not recorded anywhere. A 'report' could be a simple as a one-click 'I've just experienced a problem' button, or semi-structured text allowing users to say 'how can I put a UK phone number into this form which only accepts US formats?'","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"93 1","pages":"12 - 12"},"PeriodicalIF":0.0000,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"ACM Sigchi Bulletin","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/967199.967213","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Each one of these mini-incidents contains a small but useful piece of information information that is almost always lost. Most user problems don't generate any sort of report that is passed back to the developers; they are short-lived episodes that are not recorded anywhere. A 'report' could be a simple as a one-click 'I've just experienced a problem' button, or semi-structured text allowing users to say 'how can I put a UK phone number into this form which only accepts US formats?'