Information gap in value propositions of business models of language schools

IF 0.7 Q4 OPERATIONS RESEARCH & MANAGEMENT SCIENCE
Z. Malara, P. Ziębicki
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引用次数: 1

Abstract

The paper presents the results of the second stage of research on business models of language schools. It was assumed that there is a significant difference in the value propositions of schools and the expectations of their clients. An examination procedure was planned with the use of a questionnaire and statistical analysis such as factor analysis, on its basis. Respondents consisted of a group of school managers (representing the majority of enterprises in Lower Silesia) on the one hand and, on the other hand, a large group of former and current clients. The results of the research confirm the existence of a gap in the perception of the values of both groups. The analysis has been conducted in the convention of the business model canvas template. The distinctness of the offer’s perception is presented in the form of activity packages, responsible for creating value for the clients (the right side of the model canvas). The structure of the packages, as a picture of the gap, is discussed. The results of the first stage of the research, diagnosing the influence of the surrounding elements on the business models of language schools, are also referred to. Directional changes in the business models that result from both stages of the research are suggested. The strategic dimension of the gap results from the strategy-business model relation. In light of the literature review, it may be supposed that the research is unique due to the segment of subjects and research methodology.
语言学校商业模式价值主张中的信息鸿沟
本文介绍了语言学校商业模式第二阶段研究的结果。假设学校的价值主张和客户的期望存在显著差异。在此基础上,通过问卷调查和因子分析等统计分析,制定了检查程序。受访者一方面包括一组学校管理人员(代表下西里西亚的大多数企业),另一方面包括一大批以前和现在的客户。研究结果证实了两组人对价值观的认知存在差距。分析是在业务模型画布模板的约定下进行的。要约感知的独特性以活动包的形式呈现,负责为客户创造价值(模型画布的右侧)。包的结构,作为一个图片的差距,进行了讨论。本文还引用了第一阶段的研究结果,即对语言学校商业模式的影响进行了诊断。在这两个阶段的研究中,提出了商业模式的方向性变化。差距的战略维度源于战略与商业模式的关系。根据文献综述,可以认为,由于研究对象的细分和研究方法,该研究是独一无二的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Operations Research and Decisions
Operations Research and Decisions OPERATIONS RESEARCH & MANAGEMENT SCIENCE-
CiteScore
1.00
自引率
25.00%
发文量
16
审稿时长
15 weeks
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