A Design Theory for Certification Presentations

IF 2.8 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
S. Lins, Jan-Michael Becker, K. Lyytinen, A. Sunyaev
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引用次数: 1

Abstract

Prior information system research remains inconsistent of the effects of system certifications. In their current use, certifications are often reduced to graphical seals. This approach fails to incorporate detailed assurance information emanating from the certification process. To address this gap, we adopt a design science approach and deploy a four-phase research design to clarify how to design impactful IS certification presentations. First, we identify sources of users' limited understanding of seals and formulate a design proposal for a certification presentation by drawing upon the elaboration likelihood model. In the second phase, we formulate and validate a set of design meta-requirements and guidelines to improve certification presentation, using cognitive load theory and Toulmin's model of argumentation as kernel theories. In the third phase, new certification presentations that comply with the proposed guidelines are developed and evaluated for their effectiveness. We show that presentations that augment seal-based certification presentations with richer assurance information improve certification effectiveness. This increases users' assurance and trust perceptions when the presentations align with the users' cognitive information processing needs in ways that reduce their cognitive load and enhance argument quality of assurance information.
认证演示的设计理论
先前的信息系统研究仍然不一致的系统认证的影响。在目前的使用中,认证通常被简化为图形印章。这种方法不能包含来自认证过程的详细保证信息。为了解决这一差距,我们采用了设计科学的方法,并部署了一个四阶段的研究设计,以阐明如何设计有影响力的IS认证演示。首先,我们确定用户对印章的有限理解的来源,并通过利用细化可能性模型制定认证演示的设计方案。在第二阶段,我们将使用认知负荷理论和图尔敏论证模型作为核心理论,制定并验证一套设计元需求和指导方针,以改进认证的呈现。在第三阶段,开发符合建议指南的新认证演示文稿,并评估其有效性。我们表明,使用更丰富的保证信息来增加基于印章的认证演示文稿的演示文稿可以提高认证有效性。当陈述与用户的认知信息处理需求保持一致时,这会增加用户的保证和信任感知,从而减少用户的认知负荷并提高保证信息的论证质量。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Data Base for Advances in Information Systems
Data Base for Advances in Information Systems INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
3.60
自引率
7.10%
发文量
18
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