A framework to measure user experience of interactive online products

Abstract

Over the past years, User eXperience (UX) research in the academic community has created various approaches to UX evaluation frameworks. However, industry adopted these approaches rather vaguely into product development. Due to this existing gap between research academics and companies, this paper concerns the question of how UX evaluation can be integrated into the software engineering process of interactive online products. Therefore, influencing factors that need to be measured, including human and system aspects, emotions, a spatiotemporal dimension and motivation, were analyzed. In order to evaluate these factors transparently and to link UX factors to actual product functionalities, existing evaluation methods to collect qualitative and quantitative user data were selected and joint to an evaluation method set. First experiences of using the UX framework and this method set by means of a new web-community concept will be outlined and discussed.