Employing chatbots for data collection in participatory journalism and crisis situations

Abstract

The journalistic profession has long since entered an age where technology and audience participation are two of its most defining factors. Changes that were brought about by the advent of WEB 2.0 transformed journalism – among other professions – fundamentally, and opened the gates to a more connected future, one in which the lines between content producer and content consumer are far less defined than they used to be. One of the more promising technologies of this new era is that of chatbots and conversational agents. These multifaceted programs have proven to be extremely useful in many aspects of modern journalism, with some of them getting used in scenarios that go as far as trying to replace the traditional role of the journalist as we know it. As such, the influence of these programs has also spread to the field of audience interaction and participatory journalism. This article aims to underline the integral role that chatbots play within the confines of the journalistic profession, while at the same time explore the significant effects they have in the field of audience participation and communication between the journalist and the public in general. To achieve this goal a model chatbot was created in order to demonstrate the benefits of automating the process of filing and transferring a report on account of the public to the news organization.