Turnover Intention: A Case of Employee Working in the Fast Food Industry of Quetta

Abstract

The restaurants are becoming increasingly popular as they are convenient and also economical in Pakistan. However, the fast food industries are facing a major problem of turnover intention, which directly affects productivity and performance. The purpose of the study is to examine the impact of job stressors (job insecurity, role conflict, interpersonal conflict) on the turnover intention of employees working in the fast food industry of Quetta. In this study, the quantitative method is used to collect data from employees working in the fast food industry of Quetta. The Questionnaire is distributed among (15) restaurants that are selected from (02), (03), and (04) star rankings. A total 150 of valid questionnaires were collected out of 160. The data was analyzed with help of SPSS and Smart-PLS in order to find out the relationship between job stressors and turnover intentions. The findings of the study revealed that job insecurity and role conflict have a positive and significant relationship with turnover intention, while interpersonal conflict has no relationship with turnover intention. These findings of the study will help the managers and practitioners to understand the employee’s behavior towards turnover intention in order to design new strategies for retention of the employees.