Project Management Office Manager's Competencies in Telecommunication Industries: A Case Study in Indonesia

Q3 Mathematics

WSEAS Transactions on Systems and Control Pub Date : 2023-05-16 DOI:10.37394/23202.2023.22.46

Agustina Dwianti, Sheren Aurelia Limin, M. Ichsan, Diena Dwidienawati, Maharani Syahratu Kertapati, Olinda Calista Yetri, Rafahana Ansiklia Kirana, Adji Pradana, R. Aditya

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Abstract

In the telecommunications and Information Technology (IT) sectors, Project Management Office (PMO) practices in Indonesia are seldom applied even though PMO has an essential role for companies as a productivity tool and to overcome existing changes in the business world. This study aimed to validate five PMO framework competencies and whether telecommunication sectors have applied these competencies. This study uses in-depth interviews and structured questionnaires to obtain robust validation data from expert PMO Managers. The data was obtained by interviewing five PMO expert respondents from PMOPI (Project Management Professional Indonesia). The raw data were analyzed using NVivo 12 by four certified expert coders. This study found that almost all PMO competencies were applied in the telecommunications industry, with significant results. This result was validated with an inter-rater percentage of 95.31%, indicating that the analyzed data had high accuracy. The business mainframe was the most utilized competency among the PMOs in the telecommunications industry, with 29.13% of findings. The occurrence percentages of each dimension with technical and professional specialists are as follows: 14.17%, effective intersocial competence is 12.60%, organizational stewardship is 9.45%, the business mainframe is 29.13%, and effective personal competence is 3.15%. This study provides the knowledge and skills required for successful performance to be demonstrated as a competent PMO manager.

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电信行业项目管理办公室经理的胜任能力:以印度尼西亚为例

在电信和信息技术(IT)部门，印度尼西亚的项目管理办公室(PMO)实践很少被应用，尽管项目管理办公室作为一种生产力工具对公司具有重要作用，并克服了商业世界中现有的变化。本研究旨在验证五种PMO框架能力，以及电信部门是否已经应用了这些能力。本研究采用深度访谈和结构化问卷调查的方式，从专业的项目管理办公室经理那里获得可靠的验证数据。数据是通过采访来自ppmi(印度尼西亚项目管理专业人员)的五位PMO专家受访者获得的。原始数据由四名认证专家编码人员使用NVivo 12进行分析。本研究发现，几乎所有的PMO胜任力都适用于电信行业，并取得了显著的成果。结果表明，该分析结果具有较高的准确度，准确率为95.31%。在电信行业的pmo中，商业大型机是使用最多的能力，占29.13%。技术专家和专业专家在各维度的出现比例分别为:14.17%，有效社会间能力为12.60%，组织管理能力为9.45%，业务主机为29.13%，有效个人能力为3.15%。本研究提供了作为一名称职的项目管理办公室经理成功表现所需的知识和技能。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

WSEAS Transactions on Systems and Control Mathematics-Control and Optimization

CiteScore

1.80

自引率

0.00%

发文量

期刊介绍： WSEAS Transactions on Systems and Control publishes original research papers relating to systems theory and automatic control. We aim to bring important work to a wide international audience and therefore only publish papers of exceptional scientific value that advance our understanding of these particular areas. The research presented must transcend the limits of case studies, while both experimental and theoretical studies are accepted. It is a multi-disciplinary journal and therefore its content mirrors the diverse interests and approaches of scholars involved with systems theory, dynamical systems, linear and non-linear control, intelligent control, robotics and related areas. We also welcome scholarly contributions from officials with government agencies, international agencies, and non-governmental organizations.