Digital Literacy and E-Governance Adoption for Service Delivery in Cross River State Civil Service

IF 1.2 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE

International Journal of Electronic Government Research Pub Date : 2023-08-18 DOI:10.4018/ijegr.328327

Gabriel Inakefe Inakefe, Virtue Uduak Bassey, O. Ikeanyibe, C. Nwagboso, Uno Ijim Agbor, Joseph C. Ebegbulem, Frank Ifenna Mbonu, George Ugochukwu Ike

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Abstract

The study used a case study technique to investigate why the implementation of e-governance and ICT in government service provisioning has not resulted in a commensurate improvement in service delivery in Cross River State, Nigeria. It specifically investigates the effect of in-service training on civil servants' digital literacy, the consequent impact of e-governance implementation, and service delivery. The study finds that there was inadequate in-service training, which was partly caused by the cognitive disposition of civil servants who did not fully cooperate with the implementation of the e-governance reform. The study aligns with existing theories of institutional and organisational change which requires that organisational change requires realignment of beliefs and behavioral norms of organization members. The study recommends that the implementation of e-governance can only yield better results in effective service delivery if the civil servants are made to accept the reform and their digital literacy levels are significantly enhanced through appropriate in-service training.

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克罗斯河州公务员服务提供的数字素养和电子政务采用

该研究使用案例研究技术调查了为什么尼日利亚克罗斯河州在政府服务提供中实施电子政务和信息通信技术并没有导致服务提供的相应改善。它特别调查了在职培训对公务员数字素养的影响，电子政务实施的后续影响，以及服务提供。研究发现，公务员在职培训不足，部分原因是公务员的认知倾向没有充分配合电子政务改革的实施。该研究与现有的制度和组织变革理论一致，这些理论要求组织变革需要组织成员的信念和行为规范的重新调整。研究建议，只有让公务员接受电子政务改革，并透过适当的在职培训，大幅提高他们的数码识读水平，电子政务才能在有效提供服务方面取得更好的成效。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Electronic Government Research INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

2.60

自引率

41.70%

发文量

期刊介绍： The International Journal of Electronic Government Research (IJEGR) is a peer-reviewed, multi-disciplinary, international journal that publishes high-quality, original research about electronic government. Electronic government is broadly defined within topics such as but not limited to the hardware and software technology, e-government adoption and diffusion, e-government policy, e-government planning and management, e-government applications, and e-government impacts. The journal also serves as a forum for scholars and practitioners to present theoretical and philosophical discussions on current issues relating to the practice of electronic government.