Information needs of users

Abstract

User's information needs are subjective and awareness of the existence of an objective,and understanding of state and expression.The information needs of users depend on user's cognitive expressing abilities,the trust of user on the service system,and the ways,means and the environment in which users express their demands.User's information needs and receiving can be divided into three elements: pragmatic subject i.e.user and service personnel,context,and speaking entity used by pragmatic subject.