We want apology! Tailoring service recovery and self-construal to earn customer forgiveness

Q3 Economics, Econometrics and Finance

International Journal of Services, Economics and Management Pub Date : 2021-01-01 DOI:10.1504/ijsem.2021.10042622

Eugene Cheng-Xi Aw, Han Xi Chong, M. Sabri, Stephanie Hui-Wen Chuah

引用次数: 1

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我们要你道歉!调整服务恢复和自我解释，以赢得客户的原谅

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Services, Economics and Management Economics, Econometrics and Finance-Economics and Econometrics

CiteScore

1.70

自引率

0.00%

发文量

期刊介绍： JSEM proposes and fosters discussion on empirical and theoretical work on services economics and management. The journal seeks to provide a bridge between those conducting research on service economics and management on the one hand, and those working in the areas of service sectors on the other.