The Methodology for Identification of Confidence in the Organization

Abstract

Objective. Development and initial testing of a methodology for identifying beliefs about trust in an organization.Background. Today, the issue of increasing the efficiency of the organization and its competitiveness is becoming more and more urgent. One of the key factors influencing internal organizational processes is trust in the organization. In this regard, it is important to develop new tools that will help to identify ideas about trust in the organization and to study the nature of this phenomenon more deeply.Study design. The research was carried out using a socio-psychological survey.Participants. The study involved 200 respondents, of whom 78 are men and 122 women aged 18 to 50 years, with experience in various government and commercial organizations.Measurements. For data processing and analysis, Cronbach’s alpha coefficient, Mann-Whitney test and correlation analysis were used. The SPSS 15.0 software was used to process the data.Results. As a result of testing the methodology for psychometric indicators on the scale of “performance”, “decency” and “concern for others”, points were identified that did not work on their scale. It was decided to remove these items from the methodology. After removing items, the correlation of which with the scale was less than +0.1, the reliability indicator of the Performance scale became 0.682, the Decency scale — 0.638, and the Caring for others scale — 0.783, which indicates a sufficient level of reliability-consistency for personal questionnaires. The substantive validity of the questionnaire is achieved by drawing up question formulations in accordance with the theoretically identified characteristics of the three imperatives of trust in the organization in the concept of Robert Shaw. The validity of the gender questionnaire was confirmed by the presence of differences in the perception of the “caring for others” component of trust between men and women.Conclusions. The scales of the methodology developed by us have a high level of reliability and consistency. Statistical data indicate the advisability of reformulating some of the statements for further improving the tool, eliminating the secondary meanings of the paragraph. There was some evidence of the validity of the methodology by gender, indicating the ability of the instrument to differentiate objectively existing differences.