Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Inap Pada Rumah Sakit Syafira Pekanbaru

EQUILIBRIUM Jurnal Ilmiah Ekonomi dan Pembelajarannya Pub Date : 2021-07-28 DOI:10.25273/EQUILIBRIUM.V9I2.10016

Jeli Nata Liyas

{"title":"Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Inap Pada Rumah Sakit Syafira Pekanbaru","authors":"Jeli Nata Liyas","doi":"10.25273/EQUILIBRIUM.V9I2.10016","DOIUrl":null,"url":null,"abstract":"This research was conducted at Syafira Hospital Pekanbaru. The purpose of this study was to determine the effect of Service Quality on Patient Satisfaction at Syafira Hospital Pekanbaru. The population in this study was 6,590 patients. The technique used in this study is non-probability sampling with the Accidental Sampling approach with a total of 99 patients as respondents. In this study, data was collected through questionnaires to 99 patients at Syafira Hospital Pekanbaru. The quantitative analysis used in this research is to use validity test, reliability test, normality test, simple linear regression, t test and the coefficient of determination test. Judging from the results of the calculation of simple linear regression test obtained Y = 16,422 + 0.492 X and the t test shows that t count> t table (8,254> 1,984) this means that service quality has a significant effect on inpatient satisfaction at Syafira Hospital Pekanbaru. The magnitude of the influence of Service Quality on Inpatient Satisfaction is 41.3% while the remaining 58.7% is influenced by other variables","PeriodicalId":55840,"journal":{"name":"EQUILIBRIUM Jurnal Ilmiah Ekonomi dan Pembelajarannya","volume":"165 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2021-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"EQUILIBRIUM Jurnal Ilmiah Ekonomi dan Pembelajarannya","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.25273/EQUILIBRIUM.V9I2.10016","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 0

Abstract

This research was conducted at Syafira Hospital Pekanbaru. The purpose of this study was to determine the effect of Service Quality on Patient Satisfaction at Syafira Hospital Pekanbaru. The population in this study was 6,590 patients. The technique used in this study is non-probability sampling with the Accidental Sampling approach with a total of 99 patients as respondents. In this study, data was collected through questionnaires to 99 patients at Syafira Hospital Pekanbaru. The quantitative analysis used in this research is to use validity test, reliability test, normality test, simple linear regression, t test and the coefficient of determination test. Judging from the results of the calculation of simple linear regression test obtained Y = 16,422 + 0.492 X and the t test shows that t count> t table (8,254> 1,984) this means that service quality has a significant effect on inpatient satisfaction at Syafira Hospital Pekanbaru. The magnitude of the influence of Service Quality on Inpatient Satisfaction is 41.3% while the remaining 58.7% is influenced by other variables

查看原文本刊更多论文

服务质量对住院病人满意度的影响

这项研究是在北坎巴鲁的Syafira医院进行的。摘要本研究旨在探讨北干巴鲁医院服务品质对病患满意度的影响。这项研究的人群是6590名患者。在本研究中使用的技术是非概率抽样与偶然抽样的方法，共有99名患者作为应答者。本研究以问卷调查的方式，对北坎巴鲁Syafira医院的99名患者进行资料收集。本研究采用的定量分析方法是效度检验、信度检验、正态性检验、简单线性回归、t检验和决定系数检验。从简单线性回归检验的计算结果来看，得到Y = 16,422 + 0.492 X, t检验显示t计数> t表(8,254> 1984)，说明服务质量对北坎巴鲁Syafira医院住院患者满意度有显著影响。服务质量对住院患者满意度的影响程度为41.3%，其余58.7%受到其他变量的影响

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

EQUILIBRIUM Jurnal Ilmiah Ekonomi dan Pembelajarannya

自引率

0.00%

发文量

审稿时长

8 weeks