Digitization and Lean Customer Experience Management: success factors and conditions, pitfalls and failures

IF 0.6 Q4 ENGINEERING, INDUSTRIAL

Industrial Engineering and Management Systems Pub Date : 2021-06-30 DOI:10.24867/IJIEM-2021-2-278

Christos G. Chatzopoulos, Marcel Weber

引用次数: 4

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数字化与精益客户体验管理:成功因素与条件、陷阱与失败

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Industrial Engineering and Management Systems ENGINEERING, INDUSTRIAL-

CiteScore

2.20

自引率

28.60%

发文量

期刊介绍： Industrial Engineering and Management Systems (IEMS) covers all areas of industrial engineering and management sciences including but not limited to, applied statistics & data mining, business & information systems, computational intelligence & optimization, environment & energy, ergonomics & human factors, logistics & transportation, manufacturing systems, planning & scheduling, quality & reliability, supply chain management & inventory systems.