Website quality assessment. A case study of GSM hosting forum

IF 0.6 Q4 ENGINEERING, ELECTRICAL & ELECTRONIC

Facta Universitatis-Series Electronics and Energetics Pub Date : 2022-01-01 DOI:10.2298/fuee2202199k

H. Kardanmoghaddam, M. Masoumi

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引用次数: 0

Abstract

The ever-growing amount of data on mobile phones, tablets, and smart electronic devices on the Internet and the need to use this data to address problems highlight the importance of the evaluation and validation of data-sharing websites. The GSMHOSTING website plays a key role in communicating and providing services to its users in terms of repairing mobile phones and smart electronic devices. The purpose of this study was to determine its quality from the perspective of mobile phone repair technicians. These technicians were 100 people from Birjand in South Khorasan province (Iran) who used GSMHOSTING website as a reference. The website quality assessment study was conducted in the summer of 2020. The study applied a descriptive survey and cross-sectional method based on a questionnaire. The questionnaire included 11 website dimensions: Routing, Information, Delivery, Apparent Features, Security, Reputation, Society, Entertainment, Provided goods and services, Reliability, Trust. Scores were given on a Likert scale. The validity of the questionnaire was determined using the opinions of web experts. The SPSS software and descriptive and inferential statistics methods were used to analyze data. The results indicated that the average quality of this website was acceptable in terms of technicians? goals. Addressing problems highlighted some of the website dimensions that will increase the overall quality of the website to support technicians in their activities.

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网站质量评估。GSM托管论坛的案例研究

移动电话、平板电脑和互联网上的智能电子设备上不断增长的数据量，以及使用这些数据解决问题的需求，突出了评估和验证数据共享网站的重要性。GSMHOSTING网站在手机和智能电子设备维修方面为用户提供沟通和服务方面发挥了关键作用。本研究的目的是从手机维修技师的角度来确定其质量。这些技术人员是来自南呼罗珊省(伊朗)Birjand的100人，他们使用GSMHOSTING网站作为参考。网站质量评估研究于2020年夏季进行。本研究采用以问卷为基础的描述性调查和横断面法。问卷包括11个网站维度:路线、信息、交付、外观特征、安全、声誉、社会、娱乐、提供的商品和服务、可靠性、信任。分数是用李克特量表给出的。问卷的效度是通过网络专家的意见来确定的。采用SPSS软件，采用描述统计和推理统计方法对数据进行分析。结果表明，就技术人员而言，该网站的平均质量是可以接受的。的目标。解决问题突出了一些网站维度，这将提高网站的整体质量，以支持技术人员的活动。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Facta Universitatis-Series Electronics and Energetics ENGINEERING, ELECTRICAL & ELECTRONIC-

自引率

16.70%

发文量

审稿时长

20 weeks