Government’s social responsibility, citizen satisfaction and trust

IF 4.3 2区 管理学 Q1 POLITICAL SCIENCE
S. Mizrahi, N. Cohen, E. Vigoda-Gadot
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引用次数: 3

Abstract

This article investigates the complex relationships between citizens’ perceptions about the government’s social responsibility, their satisfaction with public services and their trust in government institutions. It uses data from a national survey of citizens in Israel and focuses on satisfaction with health care. We build on previous bureaucratic and administrative theory, and suggest two competing models of these relationships: (1) perceptions about the government’s social responsibility are a source of citizens’ satisfaction and trust; and (2) perceptions about the government’s social responsibility are an outcome of citizens’ satisfaction and trust. Our findings demonstrate the important role of public perceptions about the government’s social responsibility, as well as the perceived performance of public health-care services, in building trust among citizens. The article also highlights the methodological challenges of determining cause and effect in research on trust.
政府的社会责任,公民的满意度和信任度
本文研究了公民对政府社会责任的认知、对公共服务的满意度和对政府机构的信任之间的复杂关系。它使用了以色列全国公民调查的数据,重点关注对医疗保健的满意度。我们在以往的官僚和行政理论的基础上,提出了两种相互竞争的关系模型:(1)对政府社会责任的认知是公民满意度和信任度的来源;(2)对政府社会责任的认知是公民满意度和信任感的结果。我们的研究结果表明,公众对政府社会责任的认知,以及对公共医疗服务绩效的认知,在建立公民之间的信任方面发挥了重要作用。文章还强调了在信任研究中确定因果关系的方法论挑战。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.90
自引率
12.80%
发文量
32
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