A Fuzzy TOPSIS Based Analysis to Prioritize Enabling Factors for Strategic Information Technology Management

Abstract

Strategic management of information technology (IT) requires the attention provided to internal and external organizational factors. This paper discusses different enabling factors that allow strategic management of IT, making advances not only for using the approaches independently as well as in using them in a corresponding and adaptive way. A questionnaire-based survey and in-depth discussions were performed with 40 primary stakeholders to assess the relevance of enabling factors. Using available resources-based analysis, enabling factors were defined in four different categories: organizational, business, technological, and operational assessment. Subsequently, these four enabling factors were prioritized using the fuzzy Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) multi-criteria decision analysis method. Finally, technological assessments were given high priority on the basis of the findings to allow more successful strategic IT management.