The impact of employee empowerment on organizational performance: A mediating role of employee engagement and organisational citizenship behaviour

IF 1 Q4 MANAGEMENT

Intangible Capital Pub Date : 2022-03-28 DOI:10.3926/ic.1781

Joseph Afram, A. Manresa, M. Mas-Machuca

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引用次数: 5

Abstract

Purpose:The aim of the study is to assess the mediating role of employee engagement and organisational citizenship behaviour on the relationship between employee empowerment (structural, psychological) and organisational performance in non-commercial banks in Ghana.Design/Methodology/ approach: SEM (EQS) was used to test the proposed hypothesis based on 304 employees selected from eight non-commercial banks in the Bono Region, Ghana.Findings: Organisational citizenship behaviour was a significant mediator on the relationship between employee empowerment (structural and psychological) and organisational performance. However, employee engagement showed no positive effect on the relationship between employee empowerment (structural, psychological) and organisational performance.Research limitations/Implications: This study assists managers and leaders to understand how employee empowerment influences organisational performance in the current business environment. The study was conducted in a particular area; Ghana, making it difficult to generalise the results across other countries. Practical implication: The study provides practical knowledge to managers and leaders on the role of organisational citizenship behaviour and employee engagement on the relationship between employee empowerment (structural, psychological) and organisational performance that facilitates the decision-making process.Originality and value: The originality of the present study relays on the interaction among structural and psychological empowerment, organisational citizenship behaviour, employee engagement and organisational performance in a developing economy where this research has not been done before.

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员工授权对组织绩效的影响:员工敬业度和组织公民行为的中介作用

目的:本研究的目的是评估加纳非商业银行员工敬业度和组织公民行为对员工授权(结构、心理)和组织绩效之间关系的中介作用。设计/方法/方法:SEM (EQS)用于测试基于从加纳博诺地区的八家非商业银行中选出的304名员工提出的假设。研究发现:组织公民行为是员工授权(结构和心理)与组织绩效之间关系的显著中介。然而，员工敬业度对员工授权(结构、心理)与组织绩效之间的关系没有显著的正向影响。研究局限/启示:本研究帮助管理者和领导者了解员工授权在当前商业环境中如何影响组织绩效。这项研究是在一个特定的地区进行的;这使得很难将结果推广到其他国家。实践意义:本研究为管理者和领导者提供了实践知识，了解组织公民行为和员工敬业度在员工授权(结构、心理)和组织绩效之间的关系中的作用，从而促进决策过程。原创性和价值:本研究的原创性依赖于结构和心理授权、组织公民行为、员工敬业度和组织绩效之间的相互作用，在发展中经济体中，这项研究以前没有做过。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Intangible Capital MANAGEMENT-

CiteScore

1.50

自引率

16.70%

发文量

审稿时长

33 weeks

期刊介绍： The aim of Intangible Capital is to publish theoretical and empirical articles that contribute to contrast, extend and build theories that contribute to advance our understanding of phenomena related with management, and the management of intangibles, in organizations, from the perspectives of strategic management, human resource management, psychology, education, IT, supply chain management and accounting. The scientific research in management is grounded on theories developed from perspectives taken from a diversity of social sciences. Intangible Capital is open to publish articles that, from sociology, psychology, economics and industrial organization contribute to the scientific development of management and organizational science. Intangible Capital publishes scholar articles that contribute to contrast existing theories, or to build new theoretical approaches. The contributions can adopt confirmatory (quantitative) or explanatory (mainly qualitative) methodological approaches. Theoretical essays that enhance the building or extension of theoretical approaches are also welcome. Intangible Capital selects the articles to be published with a double bind, peer review system, following the practices of good scholarly journals. Intangible Capital publishes three regular issues per year following an open access policy. On-line publication allows to reduce publishing costs, and to make more agile the process of reviewing and edition. Intangible Capital defends that open access publishing fosters the advance of scientific knowledge, making it available to everyone. Intangible Capital publishes articles in English, Spanish and Catalan.