What was supposed to be the role of a coordinator of oncological treatment, and what is it really like?

Abstract

Introduction.  Due to the multidisciplinary nature of oncological treatment, it is necessary to coordinate it properly. In response to this need, an idea emerged to create a new profession in the system of oncological care, the so-called on­cological treatment coordinator. The aim of the study was to assess the actual role of coordinators in hospitals in Poland. Material and methods.  The study was carried out by means of a questionnaire among persons employed as coordinators and persons who act as coordinators within additional duties. Results.  The study involved 95 coordinators from various centers in Poland, half of which were recruited on purpose as coordinators. Less than half (40%) have received training on their work. The main task of the coordinators is to ensure that the documentation related to the patient’s Diagnostic and Oncological Treatment Card (DiLO) is complete, to set appointments for diagnostic tests and visits to doctors’ offices and to cooperate with medical statistics departments. Only half of the coordinators inform or provide non-medical support to the patient. Coordinators face very different difficulties in their work. Conclusions.  Coordinators are a valuable professional group in the Polish oncological care system. However, there is a lack of clearly defined tasks, systematic training and support.