The use of m-government applications: empirical evidence from the smartest cities of Brazil

IF 4.9 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Information Technology & People Pub Date : 2021-05-12 DOI:10.1108/itp-05-2020-0346

Fernanda Francielle de Oliveira Malaquias, Romes Jorge da Silva Júnior

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Abstract

PurposeThis paper aims to investigate the use of m-government applications for public services providing in Brazil. As a secondary objective, the paper aims to analyze the relationship between the use of m-government applications and development.Design/methodology/approachTo achieve the objective of this research, the 100 smartest cities of Brazil were selected and the mobile apps provided by their local governments were identified. Both qualitative and quantitative methods were adopted, including content analysis technique, chi-square test and regression analysis.FindingsThe results show that mobile apps developed by local governments of Brazilian smart cities include information and public services access, health, education, security, tourism, water supply system, environment, among others. The results also show a positive relationship between apps downloads and development indexes.Social implicationsThis paper emphasizes the social side of information technology, showing that it can contribute to the implementation of more inclusive cities that respond to the needs and interests of their citizens.Originality/valueThis paper presents empirical evidences of the potential benefits of m-government technologies for development in an emerging country. Moreover, it highlights how mobile applications developed by local governments may lead to a better quality of life of the population, considering a comprehensive approach of development that involves its economic, social and human dimensions.

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移动政府应用程序的使用:来自巴西最智能城市的经验证据

本文旨在调查移动政府应用程序在巴西公共服务提供中的使用情况。作为次要目标，本文旨在分析移动政府应用程序的使用与发展之间的关系。设计/方法/方法为了实现本研究的目标，选择了巴西100个最聪明的城市，并确定了当地政府提供的移动应用程序。采用定性和定量相结合的方法，包括内容分析技术、卡方检验和回归分析。调查结果显示，巴西智慧城市的地方政府开发的移动应用程序包括信息和公共服务访问、健康、教育、安全、旅游、供水系统、环境等。结果还显示，应用下载量与开发指数之间存在正相关关系。社会意义本文强调了信息技术的社会方面，表明它可以有助于实现更具包容性的城市，以响应其公民的需求和利益。原创性/价值本文提供了移动政府技术对新兴国家发展的潜在好处的经验证据。此外，它还强调了地方政府开发的移动应用程序如何能够提高人们的生活质量，考虑到涉及经济、社会和人文方面的综合发展方法。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Technology & People INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

8.20

自引率

13.60%

发文量

121

期刊介绍： Information Technology & People publishes work that is dedicated to understanding the implications of information technology as a tool, resource and format for people in their daily work in organizations. Impact on performance is part of this, since it is essential to the well being of employees and organizations alike. Contributions to the journal include case studies, comparative theory, and quantitative research, as well as inquiries into systems development methods and practice.