Supporting Online Teaching Faculty Beyond the Pandemic: A “faculty concierge” model

Abstract

Higher education is faced with a shifting milieu that actively embraces online education. This environment requires robust faculty support. Enter the faculty concierge model of faculty support, which extends the instructional designer-focused concierge model of online support proposed by McCurry and Mullinx through a faculty-centered lens. The faculty concierge model aims to provide high-touch, individualized faculty support. Faculty concierges respect the experiences and expertise of the faculty members they work with; they start with small changes and focus on offering simple and accessible support. As we look ahead to a new landscape of education, it is time to explore different models.