Optimization of the Provided Medical Services in а Medical Organization

IF 0.5 4区医学 Q4 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH

Ethiopian Journal of Health Development Pub Date : 2021-01-01 DOI:10.32921/2225-9929-2021-1-41-93-98

Askhat Zhakibaev, A. Beisbekova

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引用次数: 0

Abstract

The aim: To develop recommendations aimed at optimizing the work of the Shymkent city multidisciplinary hospital by studying the main performance indicators. Methods.The research was carried out according to the traditional scheme and included the classical stages: drawing up a plan and program, collecting material, processing and analyzing it. Results. To improve the quality of medical care, targeted measures are being implemented. Thus, the design capacity of Primary Healthcare: polyclinic – 500 people per shift, actual attendance – 703 people per shift. The hospital has 330 beds. However, the rate of bed coverage per 10 000 people is low at 28.4. The overall incidence has decreased, and in 2019 it was 75 652. It was found that the number of visits to doctors has increased, thus, this figure in 2019 reached 66.5%. It was found that the volume of provision of free medicines increased and reached 47 420. The indicator of provision with medical technical means as a whole also increased and amounted to 82%. Conclusions. A set of measures aimed at improving the hospital's activities using the existing organizational structure will allow us to respond in a timely manner to changes in all areas of the hospital's activities, and the KPI system will help assess the effectiveness of managerial actions in the field of quality management to improve the quality of medical care and improve the weaknesses of healthcare facilities. Keywords: medical organization, medical care, KPI system.

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医疗机构提供医疗服务的优化

目的:通过研究主要绩效指标，制定旨在优化奇姆肯特市多学科医院工作的建议。方法。研究是根据传统的方案进行的，包括制定计划和方案、收集资料、处理和分析等经典阶段。结果。为了提高医疗质量，正在实施有针对性的措施。因此，初级保健的设计能力:综合诊所——每班500人，实际就诊人数——每班703人。这家医院有330张病床。然而，每1万人的床位覆盖率很低，为28.4。总体发病率有所下降，2019年为75 652例。调查发现，就医人数有所增加，2019年这一数字达到66.5%。据发现，提供免费药品的数量有所增加，达到47 420份。总体上提供医疗技术手段的指标也有所增加，达到82%。结论。我们在现有的组织架构下，采取一系列措施，改善医院的运作，使我们能及时回应医院各项活动的改变，而关键绩效指标制度则有助评估在质素管理方面的管理行动的成效，以改善医疗质素和改善医疗设施的弱点。关键词:医疗机构，医疗服务，KPI体系。

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来源期刊

Ethiopian Journal of Health Development PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-

CiteScore

0.80

自引率

0.00%

发文量

审稿时长

>12 weeks

期刊介绍： The Ethiopian Journal of Health Development is a multi and interdisciplinary platform that provides space for public health experts in academics, policy and programs to share empirical evidence to contribute to health development agenda. We publish original research articles, reviews, brief communications and commentaries on public health issues, to inform current research, policy and practice in all areas of common interest to the scholars in the field of public health, social sciences and humanities, health practitioners and policy makers. The journal publishes material relevant to any aspect of public health from a wide range of fields: epidemiology, environmental health, health economics, reproductive health, behavioral sciences, nutrition, psychiatry, social pharmacy, medical anthropology, medical sociology, clinical psychology and wide arrays of social sciences and humanities. The journal publishes the following types of contribution: 1) Peer-reviewed original research articles and critical or analytical reviews in any area of social public health. These papers may be up to 3,500 words excluding abstract, tables, and references. Papers below this limit are preferred. 2) Peer-reviewed short reports of research findings on topical issues or published articles of between 2000 and 4000 words. 3) Brief communications, and commentaries debating on particular areas of focus, and published alongside, selected articles. 4) Special Issues bringing together collections of papers on a particular theme, and usually guest edited. 5) Editorial that flags critical issues of public health debate for policy, program and scientific consumption or further debate