e-Qualifácil: Preparing Small Businesses for a Quality Management System

Q3 Business, Management and Accounting

BAR - Brazilian Administration Review Pub Date : 2020-01-01 DOI:10.1590/1807-7692bar2020180154

E. M. P. G. Bianchi, Saulo Ferraz Junior

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引用次数: 8

Abstract

More than 95 percent of all the businesses around the globe are small- and medium-sized (International Organization for Standardization [ISO], 2016). However, the limited resources of small businesses represent a difficulty in implementing a quality management system (QMS) complied with ISO 9001:2015, which is many times demanded by the supply chain of these companies. The object of this research was to develop an artifact, named e-Qualifácil, to access the current stage of the small business’ QMS. Using the Design Science Research method, the artifact was built considering the seven guidelines of the Design Science and the five phases of research applied to development cycles of artifacts. e-Qualifácil was tested in three small businesses of discrete manufacturing. For each business, the artifact generated a prioritized list of activities that together represent an action plan for the adequacy of busines s’ process to the requirements of the ISO 9001 standard. In addition, the application process of the artifact pointed out the lack of leadership in planning, formalization and control of quality processes, and technical processes in general. Design Science Research showed up as a good option to include rigor in organizational interventions and a practical tool to strengthening knowledge dissemination.

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e-Qualifácil:为小企业准备质量管理体系

全球95%以上的企业是中小型企业(国际标准化组织[ISO]， 2016)。然而，小型企业有限的资源在实施符合ISO 9001:2015的质量管理体系(QMS)方面存在困难，而这是这些公司供应链多次要求的。本研究的目的是开发一个名为e-Qualifácil的工件，以访问小型企业的质量管理体系的当前阶段。采用设计科学研究方法，考虑设计科学的七个指导原则和应用于工件开发周期的五个研究阶段来构建工件。e-Qualifácil在三家小型离散制造企业中进行了测试。对于每个业务，工件生成了一个活动的优先级列表，这些活动共同代表了业务过程满足ISO 9001标准要求的行动计划。此外，工件的应用过程指出在质量过程和一般技术过程的计划、形式化和控制方面缺乏领导。设计科学研究是一个很好的选择，包括组织干预的严谨性和加强知识传播的实用工具。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

BAR - Brazilian Administration Review Business, Management and Accounting-Strategy and Management

CiteScore

1.80

自引率

0.00%

发文量

审稿时长

16 weeks

期刊介绍： Launched in 2004, BAR has an international scope in terms of topics of interest, target audience, and editorial boards. It is an A2-journal according to the Brazilian classification Qualis/Capes, which is thus a strong signal about the quality of published works and about the transparency of the editorial process. BAR follows the editorial principles available in document Best Practices of Scientific Publication, an initiative championed by the Brazilian Academy of Management (ANPAD) that seeks to assist journals to achieve high scholarly standards and enhance their impact as sources for theoretical and applied research. Furthermore, since 2013, BAR is a member of COPE (Committee on Publication Ethics), what is another signal of efforts made towards adhering to the most rigorous ethical principles in academic publication.