Relational quality and improvement of Life Skills (No technical Skills)

Abstract

The provision of health services implicitly involves an emotional load linked to the specific task / service, which, if extended for long periods of time, falls on the operators, placing them in a burn-out risk. Various theories and empirical studies (Mayo, 1933; Maslow, 1943; Herzberg, 1959; Vroom, 1964; Alderfer, 1969; Fontana, 1997; McClellant, 1985) reveal how "motivated" work performances generate a sense of personal fulfillment which can be translated into a positive result for performance in general. Therefore, Healthcare Companies must improve the quality of assistance provided by the operators through motivational, wellness and health promotion’s activities for the staff. In this study we want to demonstrate that psycho-body empowerment © training supported by group psychodynamic proposals with expressive techniques, allows the acquisition of the necessary life skills to support the health worker's perception of well-being. These activities are aimed at developing a healthy and safe work environment, which also considers the psychological, social and relational implications of the organizational context related to the gender gap. In the present study, we wanted to explore whether the experiential methodology presented here, aimed at psycho- corporeal awareness in the relationship with the other, could support a path of psychological well-being perceived by the operators, as imagined and measured by Carol Ryff (1989). In particular, an attempt was made to highlight the difference in the acquisition of skills between male and female health workers, showing that some of them can be more easily acquired by one gender than another. The action research in this presented study, adapted in web mode in compliance with the safety standards imposed by the COVID-19 pandemic, has been supported by e-learning technologies and the results of this further study will be the subject of subsequent publication.