PENGARUH DIMENSI KUALITAS PELAYANAN WEBSITE AKADEMIK TERHADAP KEPUASAN MAHASISWA PADA STIE “KBP”

Jurnal Ipteks Terapan Pub Date : 2018-07-01 DOI:10.22216/jit.2018.v12i2.633

Doni Marlius

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引用次数: 16

Abstract

Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh: 1) variabel tangible 2) variabel reliability 3) variabel responsibility 4) variabel assurance 5) variabel empathy terhadap kepuasan mahasiswa dalam pelayanan website akademik Sekolah Tinggi Ilmu Ekonomi “KBP” Padang, dan 6) variabel tangible, reliability, responsibility, asssurance, dan empathy secara bersama-sama terhadap kepuasan mahasiswa dalam pelayanan website akademik Sekolah Tinggi Ilmu Ekonomi “KBP” Padang. Populasi 1174 orang, sampel 92 orang. Analisis data: analisis deskriptif, uji validitas, uji reliabilitas, uji normalitas. Sedangkan pengujian hipotesis menggunakan analisis regresi linier berganda. Hasil penelitian menemukan: 1) Variabel tangible, 2) variabel reliability, 3) variabel responsibility, 4) variabel assurance, 5) variabel emphaty berpengaruh signifikan terhadap kepuasan mahasiswa (Y), dan 6) variabel tangible, reliability, responsibility), assurance, dan emphaty secara bersama-sama berpengaruh signifikan terhadap kepuasan mahasiswa pada website akademik Sekolah Tinggi Ilmu Ekonomi “KBP’ (Y).

This research was conducted to determine the effect: 1) variable tangible, 2) variable reliability, 3) variable responsibility, 4) variable assurance, 5) variable empathy to the satisfaction of students in the academic website services 6) variable tangible, reliability, responsibility, assurance, and empathy together to the satisfaction of students in the academic website ministry STIE "KBP" Padang. Population of 1174 people. The samples as 92 people. Analysis of the data: descriptive analysis, validity, reliability, test for normality. While testing the hypothesis using multiple linear regression analysis. The results found: 1) Variable tangible, 2) variable reliability, 3) the variable responsibility, 4) variable assurance, 5) variable empathy (X5) significantly affects student satisfaction (Y), and 6) the variable tangible (X1), reliability (X2), responsibility ( X3), assurance (X4), and empathy (X5) jointly significant effect on student satisfaction on academic website STIE "KBP" (Y).

Keywords: Tangible, Reliability, Responsibility, Asssurance, Empathy and Student Satisfaction

查看原文本刊更多论文

学术网站服务质量对学生满意度的影响

这个研究的目的是找出影响可靠性变量tangible变量:1)2)3)责任4)变量变量保障部5)变量对高中学生在学术网站服务满意度empathy经济学“KBP牧场,6)tangible变量,可靠性,责任、asssurance empathy共同对高中学生在学术网站服务满意度的田野KBP”经济学。人口1174，样本92。数据分析:描述性分析、有效性测试、可靠性测试、规范测试。而用多元线性回归分析来测试假设。tangible变量的研究发现:1),2)可靠性变量,3)责任,4)保障部变量,变量5)emphaty变量满足学生(Y)有重大影响,6)tangible变量,可靠性、责任),保障部和emphaty共同满足学生学术网站上有重大影响“KBP经济科学高中(Y)。这个research was conducted to个重大的效应:1)可变tangible 2)可变可靠性,3)可变责任,4)可变保障部5)可变empathy to the satisfaction of学生学业成绩的网站服务6)可变tangible一起,可靠性、责任保险和empathy to the satisfaction of学生学业成绩的田野STIE KBP”部门的网站。1174人。样本是92人。数据分析:同时测试多线性回归分析的假设。The results发现:1)可变tangible, 2)可变可靠性,3)《可变责任,4)可变保障部5)可变empathy (X5) significantly .影响学生satisfaction (Y),和6)可变tangible杂志》(X1),可靠性(xn)、责任(X3)、保险(X4)和empathy (X5) jointly浓厚效应在学生学业成绩上satisfaction STIE KBP”(Y)的网站。安装:tangible可靠性、责任,Asssurance empathy和学生satisfaction

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Jurnal Ipteks Terapan

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