Empathetic Leadership: Motivating Organizational Citizenship Behavior and Strengthen Leader-Member Exchange Relationships

LaJuan Perronoski Fuller
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Abstract

Empathetic leadership can motivate employees to become more productive and improve job satisfaction. Motivation is a self-initiated behavior that influences organizational citizenship behavior. However, empathy remains a vague psychological construct that requires research into different forms of empathy. This study applied illocutionary (empathetic) speech to determine the ability to predict organizational citizenship behavior in the leader-member exchange relationship. Additionally, locutionary (meaning-making) and perlocutionary (direction-giving) speech was introduced to establish factors that may strengthen that relationship. The study consisted of three hundred nine full-time employees and revealed that illocutionary (empathetic) speech significantly predicted organizational citizenship behavior. Locutionary (meaning-making) and perlocutionary (direction-giving) speech strengthened that relationship and are consistent with felicity conditions. Therefore, leaders, managers, and supervisors should attend workshops or executive coaching to develop communication strategies based on empathetic, direction-giving, and meaning-making speech to motivate employee organizational citizenship in leader-member exchange relationships.
同理心领导:激励组织公民行为与强化领导成员交换关系
同理心领导可以激励员工变得更有效率,提高工作满意度。动机是一种影响组织公民行为的自发行为。然而,共情仍然是一个模糊的心理结构,需要对不同形式的共情进行研究。本研究运用言外性(共情)言语来评估领导-成员交换关系中组织公民行为的预测能力。此外,我们还引入言用(意义制造)和言用(指示)言语来建立可能加强这种关系的因素。本研究以309名全职员工为研究对象,发现言外言语(共情)对组织公民行为有显著的预测作用。言外言语(制造意义)和言外言语(指示方向)加强了这种关系,并与幸福条件相一致。因此,领导者、管理者和主管应该参加研讨会或高管培训,制定基于移情、定向和意义演讲的沟通策略,以激发员工在领导-成员交换关系中的组织公民意识。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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