Enhancing Decision-Making Consistency in Business Process using a Rule-Based Approach

Q2 Social Sciences

Australian Journal of Telecommunications and the Digital Economy Pub Date : 2022-06-10 DOI:10.18080/jtde.v10n2.539

Riadh Ghlala, Z. Aouina Kodia, Lamjed Ben Said

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引用次数: 1

Abstract

Decision-making in Business Process is a real challenge, given its technical complexity and organizational impact. Mostly, decision-making is based on business rules fired by an inference engine using facts reflecting the context of the current process task. Focus on a task alone and in isolation from the rest of the process can easily lead to inconsistency in decision-making. In this paper, we aim to improve the importance of consistency of decision-making throughout the process. To fulfill this aim, our contribution is to propose Consistency Working Memory RETE (CWM-RETE): a Framework based on the Rete Algorithm as a pattern-matching algorithm to simulate inference; and MongoDB as a document-oriented database to serialize business rules. This framework enables the compatibility of decision-making throughout the business process. The experimentation is based on the Business Intelligence process as a case study and it is shown that the decision-making process can generate different results depending on whether consistency functionality is enabled or not.

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使用基于规则的方法增强业务流程中的决策一致性

考虑到业务流程的技术复杂性和组织影响，业务流程中的决策是一个真正的挑战。大多数情况下，决策是基于推理引擎使用反映当前流程任务上下文的事实触发的业务规则。只专注于一项任务，与过程的其他部分隔离开来，很容易导致决策不一致。在本文中，我们旨在提高决策一致性在整个过程中的重要性。为了实现这一目标，我们的贡献是提出一致性工作记忆RETE (CWM-RETE):一个基于RETE算法的框架作为模式匹配算法来模拟推理;MongoDB作为面向文档的数据库来序列化业务规则。该框架支持整个业务流程的决策兼容性。实验以商业智能过程为例进行研究，结果表明，决策过程可以根据是否启用一致性功能产生不同的结果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Australian Journal of Telecommunications and the Digital Economy Social Sciences-Communication

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： The Journal of Telecommunications and the Digital Economy (JTDE) is an international, open-access, high quality, peer reviewed journal, indexed by Scopus and Google Scholar, covering innovative research and practice in Telecommunications, Digital Economy and Applications. The mission of JTDE is to further through publication the objective of advancing learning, knowledge and research worldwide. The JTDE publishes peer reviewed papers that may take the following form: *Research Paper - a paper making an original contribution to engineering knowledge. *Special Interest Paper – a report on significant aspects of a major or notable project. *Review Paper for specialists – an overview of a relevant area intended for specialists in the field covered. *Review Paper for non-specialists – an overview of a relevant area suitable for a reader with an electrical/electronics background. *Public Policy Discussion - a paper that identifies or discusses public policy and includes investigation of legislation, regulation and what is happening around the world including best practice *Tutorial Paper – a paper that explains an important subject or clarifies the approach to an area of design or investigation. *Technical Note – a technical note or letter to the Editors that is not sufficiently developed or extensive in scope to constitute a full paper. *Industry Case Study - a paper that provides details of industry practices utilising a case study to provide an understanding of what is occurring and how the outcomes have been achieved. *Discussion – a contribution to discuss a published paper to which the original author''s response will be sought. Historical - a paper covering a historical topic related to telecommunications or the digital economy.